Timothy M. Garrison

Experience

• The Planet Internet Services - Systems Engineer

  May, 2008 - Current

  315 Capitol St.
  Suite 205
  Houston, TX 77002
  (281)714-3000
  
  
  • Developed web-based applications to be used by various departments
    • Developed a service monitor frontend, interfacing with three different service monitor backends
    • Developed a customer account management portal
    • Developed tools for reporting sales representative performance

• Touch Support, LLC - Linux Support Technician

  January, 2007 - May, 2008

  216 N. 4th St.
  Suite 210
  Lafayette, Indiana 47901
  (765)428-8212
  
  
  • Provided technical support for Linux web hosting environments
    • Assisted clients in troubleshooting basic network connectivity issues
    • Performed data recovery services
    • Performed basic Linux server administration tasks
  • Provided in-house application development support
    • Assisted in the development and optimization of the company intranet

• Quick Hick's Lube Express - Manager

  June, 2005 - January, 2007

  827 South College Avenue
  Rensselaer, Indiana 47978
  (219)866-7433
  
  
  • Provided routine oil change services to customers
    • Changed engine oil and oil filter
    • Checked other vital fluids and filled as necessary
    • Replaced defective light bulbs, air filters, and serpentine belts
    • Provided basic air conditioning system diagnosis and repair
    • Performed transmission fluid exchanges and transmission filter replacements
    • Performed engine coolant exchanges
  • Obtained management experience
    • Established customer relations standards and procedures
    • Created a positive working atmosphere
    • Resolved customer complaints
    • Interviewed new applicants
    • Trained new staff members
    • Established weekly motivational staff memos
    • Performed end of day bookkeeping
  • Provided technical support and consulting
    • Developed a web-based employee payroll system
    • Developed a web-based customer management system
    • Provided technical support services
    • Provided hardware and software upgrade and troubleshooting services
    • Provided networking services

• Ivy Tech State College, Office of Financial Aid - Student Worker

  April, 2002 - May, 2004

  3101 South Creasy Lane
  Lafayette, Indiana 47905
  (765)269-5616
  
  
  • Created an application in Microsoft Visual Basic.NET to query an Access database and
    calculate the amount of each student's financial aid award
  • Managed the web site for the Indiana Student Financial Aid Association
    
    • Repaired the front page of the web site, correcting errors in the HTML and JavaScript
    • Created forms for conference registration, volunteer registration, membership voting
    • Updated online newsletters as needed
  • Operated document imaging system
  • Answered students' questions pertaining to their financial aid via telephone and front desk

• Self-Employment

  
  
  • Developed web sites for local businesses
    • Created an online storefront for a local graphic design business
    • Created on online photo gallery for a local tile flooring business
  • Provided consulting for local businesses and individuals
    • Software troubleshooting and upgrades
    • Hardware troubleshooting and upgrades
    • Computer assembly services
    • New-home network installation
    • Computer virus detection and removal
    • Training and technical support