Dear Tim,

Thank you for your message concerning the Comcast High-Speed Internet
service.

I understand that you are still having problems with your Comcast
Internet Service. I apologize for the inconvenience this has caused
you.

I would like to thank you for giving us the test results of the
connection tests that you did. I will be forwarding this to our
technical department so they can take a look at it. I also suggest that
you contact us via live chat, so that they can take a look at your
connection status in real time (via our tools) and decide wether we need
to send a technician to your place. Again, I apologize for the
inconvenience and we would like to hear from you soon.

To assure the proper tracking of this issue, we have created the
following customer service ticket: ********

Please refer to this number should you contact us regarding this same
issue.

Thank you for choosing Comcast. We value your business.

Sincerely,

Christian
Comcast Customer Care Specialist