Yay Comcast
Posted by tim in
Pissed on January 28, 2008
Before I go into this rant very much, I should probably let you know what's been
going on over the last 4 days.
Friday evening, I spoke with the landlord about moving into the larger
apartment next door. It wasn't a huge move, and they were more than happy to
modify my lease accordingly. I spoke with the utility companies (Duke Energy and
Comcast (Comcast just bought the previous provider, Insight)) about transferring
the service. Neither company seemed like it would be an issue. I spoke with my
sales representative at Comcast on the phone last night, and he took down all
the information and said the transfer would all be done today.
This morning I went to the Duke Energy office and took care of that transfer.
It was quick and painless. Shortly after I got back to the office, my cell phone
rang. It was the technician from Comcast, who just wanted to make sure he was
going to the right place to do the right thing. He said it would all be done by
the time I got home, unless there was a wiring issue inside.
Sometime around 4:00PM, I looked in one of the chat rooms I'm always signed
into, and I was still signed in from home. I thought "WTF? Do they really suck
THAT bad?", but I went about my day. When I just got home a little bit ago, I
fired up the TV in my bedroom: Nada. I then tried the TV in the living room:
Same deal. This brought me to where I am now; leeching off my own wireless
that's still connected in apartment #5 (the old apartment), and wondering what
the heck (didn't) happen today, and why.
Ugh. I e-mailed the sales rep and explained my frustration to him, and that I
need to be completely out of the other apartment by Wednesday morning, including
my network equipment. Let's hope I get some sort of productive response and/or
compensation.
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