So I contacted UPS about this, and here's the response I received:
Dear Tim,
Thank you for your email. Unfortunately, our tracking system does not indicate
the reason for the delay. Our records show your shipment is currently in transit
to its destination, and has been rescheduled for delivery on 1/7/08 by the end
of the day.
For the latest tracking information, please continue to track your shipment at
the following link:
http://www.ups.com/tracking/tracking.html
If you do not receive a delivery attempt by the rescheduled delivery date and
your tracking number does not contain any further updates, please contact your
shipper to initiate a shipment investigation. I am sorry that your shipment has
been delayed, and I sincerely apologize for any inconvenience associated with
this delay.
Please contact us if you need any additional assistance.
William Miller
UPS Customer Service
I'm appalled at the quality of customer service here. No offer to correct the
situation was made, and I was essentially told to go check the tracking for the
package myself. GRR!
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